Shipping & Returns
You may return most new, unopened items with proof of purchase within 30 days for a full refund. Refunds will be issued according to the payment method used at time of purchase only.
Please note these exceptions to this return policy:
- Any tools purchased will be refunded for in-store credit only.
- Sales of counter-surveillance products are final. No returns accepted except in the case of defective product.
- Sales of all GPS trackers are final. No returns accepted except in the case of defective product.
- Sales of hidden camera products are final. No returns accepted except in the case of defective product.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Due to requirements by the manufactures, many items on this website are available for in-store pick-up only. These items can be placed into your shopping cart and saved for will-call pick up at our store. For those items that are available for shipping, we can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery charges and dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page. Due to occasional inconsistencies with item weights and sizes, shipping charges and services ordered may be subject to change. We will always notify you before proceeding in this instance.